Yoto Club FAQs
What are the benefits of Yoto Club?
Yoto Club members receive 10% off and free domestic delivery on all orders. All for the same monthly / annual price.How does Yoto Club work?
Each month on your billing date, we'll add two Club Credits to your account. Each Club Credit equals one Yoto Card, and you can take your pick from 90+ cards included in the Yoto Club collection within the Card Store.There are no 'card selection' times, so you can choose your Yoto Club Cards whenever you like and they'll be shipped out immediately. It's just like placing a normal order- you'll receive an order confirmation so you can remember what you've got coming.
You can also accrue Club Credits for up to 12 months. So if there aren't any cards you'd like to choose this month, you could then choose 4 Yoto Cards next month, for example.
How do I manage my membership?
You need to have an account set up on our website to be able to access your Yoto Club membership.Sign in to your Yoto Account and click "Manage Membership." You'll be able to edit your delivery and billing addresses, update payment details and cancel your membership at any time.
Make sure your website account is set up with the same email address you used to subscribe to Yoto Club.
How do I make my card selections with Yoto Club?
You can choose your Yoto Club cards directly in the Card Store on our website.When you are logged in you'll see a green bar above the cards. This will show you the number of Club Credits you have available (shown in the white circle).
We've added a Yoto Club card filter into the Card Store: 'Show me YOTO CLUB cards only.
In addition, all cards included in our Yoto Club collection have a little green tent icon on the bottom right of the card. As you browse the Card Store, anywhere you see that icon, you'll know that you can get that card for free in exchange for one Club Credit.
When you have Club Credits available and you are choosing cards from the Yoto Club collection, you'll see cards display as a $0.00 cost.
You can apply this new Yoto Club filter on its own, or combine it with any of our existing Card Store filters:
- Age Range
- Card Type
- New
- Content Type
- Language
- Authors
How many cards are there to choose from in the new Yoto Club?
There are currently 90+ titles to choose from and we'll add more cards to the Yoto Club collection all the time.Plus, you'll still be able to choose a Make Your Own card.
How will I know that my Club Credits have been applied successfully to my cart?
When you have made a card choice from the Yoto Club collection with your available Club Credits, each card chosen will show with:- "Used 1 of 2 Yoto Club Credits"
- A $0.00 cost
Can I buy anything else with Club Credits?
No, Club Credits can only be used to redeem single cards included in the Yoto Club collection. You can't combine Club Credits with payments to buy other items. One Club Credit is equal to one Yoto Card in the Club collection.I want to add extra items to my cart - what do I do?
Just add them to your cart as normal and they will show with their cost minus your 10% membership discount. Then check out as normal.If you add additional Yoto Club Cards, don't worry - we will always make sure the most expensive Yoto Club Cards are the ones we apply your Yoto Club Credits to.
When will my Yoto Club Card order be processed?
As soon as you have placed your order, it will be processed and delivered like any other order you make on the website.You'll receive two emails when you have made your Yoto Club Card choices:
- "Order confirmation" email
- "Your order has been shipped" email
