You must have a Yoto account to join My Yoto Points programme. If you have made a purchase recently, create a Yoto account using the same email address to get points from your first order.

Note: If you have been purchasing from another websites (i.e. international website), please get in touch at hello@yotoplay.com so we can transfer your account and points over to your local store.

Piece of cake! You can collect points by referring friends, making purchases from our website, following us on social media and more. Points will automatically show up in your account. Click here to see all the ways you can earn points!

Log in to your account and click on My Yoto Points to check your balance.

There is currently no limit to the number of points you can earn, so go wild before we change our minds! Just remember that your points expire 1 year after your most recent order.

Points cannot be transferred; please ensure you use your Yoto account email at checkout.

No, you can only earn Yoto points for orders made on yotoplay.com, eu.yotoplay.com, us.yotoplay.com, au.yotoplay.com and ca.yotoplay.com

Yes! After your first purchase*, you’ll have one month to create a Yoto account and claim the points for that purchase. You’ll miss out on those points if you don’t create your account within one month. Please ensure you create a Yoto Account with the email address you used at checkout.

*My Yoto Points was live from March 2nd 2021. First order made from this date will be rewarded.

Approved: You earned these points which can be redeemed immediately. 

Pending: No biggie, these points just need to be verified before you can redeem them. This applies to purchases and referrals. For purchases, points will be approved 30 days after your purchase. For referrals, they will be approved within 30 days from your friend’s purchase. We cannot speed up this process, so thanks in advance for your patience while your points are pending.

Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled) or if a friend you referred has cancelled their order.

It can sometimes take a few minutes for us to process your activity and provide points. When referring friends, it may take up to 30 days for your points to become available. It takes 30 days for purchases. If it’s been longer than that, then please get in touch at hello@yotoplay.com

Log in to your account, click on My Yoto Points then Spend tokens to see how many tokens you have and your options for redeeming them. If you have enough points, you can redeem them directly at checkout or get a free shipping voucher.

Simply click on Show order summary at the top of the checkout page to see the points dropdown. From there you can redeem the points you have available. Don't forget to login before you checkout to see that option!

It happens! It might be because you (or someone you referred) cancelled or returned a purchase. Your points may have expired if it’s been a year since your last purchase.

Once your points have been used, they will not be re-issued. We cannot refund any Yoto points once used, even if the items you purchased with them are returned. 

There is currently a limit of 12,000 points ($100) that you can redeem at once at checkout. The minimum points spend is 480 points.

Unfortunately you cannot redeem your points or refer a friend when a promotion is live on our websites as only one discount can be applied at a time. You will still earn points during those times.

We are investigating ways to make this feasible, in the meantime, please use a different payment provider

That's a bummer! If you no longer wish to collect points, please contact us at hello@yotoplay.com and ask to be removed from the programme. In doing so, you will lose any points you have earned, and you will not be able to rejoin the programme.

Log in to your account, click on My Yoto Points then Refer friends to get your unique link.

To refer a friend, simply share your referral link with them via email, text, carrier pigeon, social media – or almost any other way you wish. We ask that you do not distribute your code via deals sites, Yoto social media posts and advertisements, or marketplaces*.

Please note that you cannot refer friends outside Canada as your Canadian referral link will not work on other local sites.

*We do not allow the sharing of referral codes in the following places: 
- Coupon sites
- Yoto’s social media posts, pages or advertisements
- Other third party sites and marketplaces such as eBay

If codes are found on any of the above, we reserve the right to ban you from our programme and cancel all tokens gained. Please only use the codes as they are intended - for inviting your friends and being rewarded for being an active part of our community!

Log in to your account, click on My Yoto Points then scroll down to your history to see your activity.

By using your referral link, your friend(s) will receive 10% off their first purchase when they spend $99 or more. Please note that the referral code only works if your friends aren’t already Yoto customers.

Your friends cannot apply your code after they have bought their Player. Please ensure that they know this when you share your code.

No. You cannot refer yourself and attempts to do so may result in you being banned from the programme.

Unfortunately not. If you're in Canada, you cannot refer friends who live in the U.S.A, EU or UK as your referral link is not valid on their local stores. You can only refer friends who are able to purchase from the same store as you.